Frequently asked questions

What types of products do you offer?

We offer a wide range of pet essentials including beds, toys, feeders, brushes, and accessories designed to keep your pets happy, healthy, and comfortable.

How long does shipping take?

Most orders are processed within 1–2 business days and delivered within 7–15 business days

Do you offer secure payment options?

Yes, we accept major payment methods such as Visa, Mastercard, PayPal, Apple Pay, Google Pay, and more.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking link so you can follow your package anytime.

What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or refund right away.

Do you offer returns or exchanges?

Yes, we have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days in its original condition.

How can I contact customer support?

If you have any questions about your order, shipping, or our products, you can reach our customer support team anytime. Simply send us an email at contact@petsunparalleled.com or fill out the Contact Us form on our website. Our team typically responds within 24–48 hours.